Webinar Microsoft Digital Contact Centre Webinar hosted by Insight & Microsoft
Thursday, 20th February 2025 | 11:00 AM - 11:45 AM AEDT
By Insight Editor / 22 Jan 2025
Are your customers having positive interactions across all 9 touchpoints?
Join Insight and Microsoft experts on December 5th at 11 am AEDT to explore the challenges of creating authentic customer experiences across multiple channels.
See a live demo of the AI-powered Microsoft Digital Contact Centre and learn how it can transform your contact centre.
In our Q&A, hear from AMP Advice on why they chose Microsoft to drive their customer experience transformation.
Agenda:
- Introduction to Microsoft's Digital Contact Centre
- Understanding Copilot capabilities within Dynamics 365 customer service
- Demo and real-life use cases
- Q&A
Register for the webinar
A confirmation email with registration details will be sent to your inbox.
Presented by:
John Jones
Business Applications (ANZ)
National Practice Manager at Insight.
With a career spanning 20+ years, John is a specialist in the D365 domain and partners closely with Microsoft Business Applications team across Australia to enable organisations with their digital transformation journey through D365, Power Platform, and Co-pilot capabilities.
