Whitepaper Transforming the Business of State Government
By Insight Editor / 6 Jul 2021 / Topics: Application development Digital transformation
Governments are responsible for delivering services that improve the lives of the citizens they serve. This is about much more than simply having a solution to the problems people face. It’s about making those services accessible in a way that works for people and doesn’t make their lives harder.
Many of the interactions people have with state governments are about accessing information, taking advantage of services or making payments. Digital transformation for state governments reimagines the entire process putting citizens at the centre by using technology to facilitate the direct need of the citizen.
In this comprehensive whitepaper, we define and explore the following critical components of a successful government digital transformation journey:
- Citizen Centred Design
- Cloud Infrastructure
- Modernising Applications
- Security
“518 data breaches in the first half of 2020 alone under the Office of the Australian Information Commissioner (OAIC) scheme.”
“71% increase in the cyber-attacks since the beginning of the COVID-19 pandemic”
“ $276k average cost per business that falls foul of a cyber-attack.”
“Australia’s Digital Transformation Agency says that “Australians expect their dealings with government to be simple, helpful, respectful and transparent. It is becoming more critical for these services to also be accessible at any time, from anywhere and from any device. Events such as the COVID-19 pandemic, the bushfire crisis and severe weather events highlighted a real need for Australians to be able to interact with government in a simple and accessible way.”
https://www.dta.gov.au/digital-transformation-strategy
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