Optimising your cloud investments

For growing businesses, the cloud offers a multitude of transformative capabilities. You can boost IT efficiency, improve collaboration and quickly scale to your latest needs. But effectively running the cloud requires expert-driven monitoring, management and support.

Our Insight Cloud Care program can help you achieve positive business outcomes with your Microsoft Azure and Office 365 solutions Focus on growth and innovation while we handle your cloud environments.

Our Insight Cloud Care for Azure
and Office 365 services include:

  • Onboarding
  • Monitoring
  • Consulting
  • Technical support
  • Admin to admin support

Cloud Care Service Offerings

First Response

    First Response provides a remote service offering that delivers admin to admin support capacity for your IT team. We can respond to any logged Incident or Service Request on your environment 24x7.


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Cloud Care for Office 365

    Cloud Care for O365 provides you access to Certified Microsoft resources;
    tools to monitor and optimise your O365 subscription; and a platform to better enable your growth in the cloud.


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Cloud Care for Azure

    Cloud Care for Azure is a public cloud managed service designed to provide best-in-class monitoring, management and technical support for the Microsoft Azure platform.


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Insight Cloud Care for Azure

Get best-in-class monitoring, management and technical support for Azure. We’ll help simplify administration and boost performance by providing:

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Cloud success management

Get dedicated IT resources to optimise opportunity throughout your entire cloud environment.

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Issue remediation

Ensure uptime for your Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) workloads.

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Cloud monitoring

Manage your Azure resources and consumption in real-time from a single, centralised dashboard.

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Best practices review

Collaborate with our consultants and architects on initiatives built around your strategic goals.

Azure support tiers

Our three-tier structure is designed to give you the exact Azure resources you need to accomplish your business objectives.

Essentials

Our Essentials tier provides:

  • Azure subscription
  • Access to our Cloud Management Platform
  • Cloud success manager
  • 24/7 admin technical support

Advanced

Everything in Essentials - plus:

  • Azure Cloud technical support
  • 24/7 Monitoring & Incident management
  • Azure Cost Optimisation, Alerting, and Remediation
  • Monthly Azure platform health, impact analysis

Premier

Everything in Advanced - plus:

  • 24/7 Azure Cloud technical support
  • 24/7 Proactive Azure Management and Optimisation
  • CSM Governance reviews (cost and basic security)
  • Annual Service Hours (Hands-on)

Insight Cloud Care for Office 365

Let us foster an Office 365 environment that supports a productive and efficient end-user experience. We’ll provide:

Onboarding icon

Onboarding

An Insight specialist will set up your tenant, provision licenses and provide Office 365 administrator portal training.

Help desk support

Admin to admin self service

You’ll get 24/7 admin to admin self serve support to resolve issues quickly and ensures seamless operations.

Help desk support

Monitoring & consulting

We’ll review and report on your cloud consumption and provide recommendations for maximising your resources.


Office 365 support tiers

We provide three levels of support to fit the specific needs of your business.

Essentials

  • White-glove onboarding
  • 8 x 5 administrative support
  • Tenant incident assistance and premier support escalation
  • Billing support

Advanced

    Everything in Essentials - plus:
  • 24/7 admin to admin support
  • Dedicated cloud success manager
  • Comprehensive metrics and customisable reporting

Premier

    Everything in Advanced - plus:
  • 24/7 admin to admin support
  • Proactive Monitoring and support
  • Dedicated cloud success manager
  • 4 Advisory Hours allocated Per Month

Insight Cloud Care for First Response

We put you in control of your support hours. You direct the Insight team to provide support on request and consume available time the way you choose. You will be kept up to date monthly on your remaining support hours and can top up when required. We will provide:

Onboarding icon

Support when you need it

  • Insight holds 14 Gold and Silver Microsoft competencies and over 580 Microsoft certifications
  • Backed by Partner Premier Support services with vendors
  • Proactive Support options available
Help desk support

Admin to admin self service

  • Ease of contact
  • 24x7 Reactive Service Desk
  • Level 4 options available via Insight's extensive partner network
Help desk support

Flexibility and choice

  • No lock in multi-year contracting
  • Known costs - buy what you need upfront, use what you need, when you need it


Ensure a successful cloud journey.

Not sure which option is right for your business? Request a call back from one of our Managed Serivices team to help determine your net steps with Azure or Office 365