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Client success stories

We have decades of experience making IT infrastructure more efficient, manageable and responsive to business needs. Explore how we’ve helped industry leaders transform and achieve their goals. View all client stories →

Article Insight assists yourtown in gen-next, AI-enabled D365 contact centre solution Image

Client story Insight assists yourtown in gen-next, AI-enabled D365 contact centre solution

yourtown has teamed up with Insight to harness the power of a cloud-based contact centre powered by AI to eliminate productivity challenges, enhance counsellor experience and create a seamless, end-to-end helpline solution to support at-risk young people reaching out for critical mental health support and advice.

Article Driving Productivity: Mānuka Health Adopts Microsoft 365 Copilot with Insight Image

Client story Driving Productivity: Mānuka Health Adopts Microsoft 365 Copilot with Insight

Mānuka Health partnered with Insight for a comprehensive Copilot adoption strategy. Insight's Copilot Adoption Workshops provided tailored training, starting with the executive team to drive enthusiasm. They also secured the Microsoft 365 environment, ensuring data protection and compliance, and shared best practices for using Copilot in Excel, Outlook, and PowerPoint.

Article PetAI - an AI assistant providing personalised pet care advice Image

Client story PetAI - an AI assistant providing personalised pet care advice

In collaboration with Insight and Microsoft, Petbarn launched PetAI, a generative AI-powered assistant. PetAI leverages Microsoft’s AI technologies to deliver personalised pet care advice and product recommendations. Integrated into Petbarn’s website and mobile app, PetAI provides a consistent and accessible experience for customers across digital touchpoints.
Article How Insight is Facilitating Roy Hill’s Modernisation Efforts Image

Client story How Insight is Facilitating Roy Hill’s Modernisation Efforts

Insight partnered to build Roy Hill’s Azure and AI platforms, deliver their integration platform, and manage their Microsoft Enterprise License agreement. As their solutions integrator partner, Insight provides end-to-end support to drive Roy Hill's success.

Article Insight partners with the South Australian Department for Education to deliver EdChat Image

Client story Insight partners with the South Australian Department for Education to deliver EdChat

The Department for Education partnered with Insight Enterprises and Microsoft to scale and trial EdChat, an AI-powered chatbot application built on Azure OpenAI Services that leverages GPT-4. The 8-week pilot involved eight schools across South Australia, covering both metropolitan and regional areas, and involving more than 1500 students and 400 educators.

Article Tourism NT builds an AI-powered chatbot to foster customer interaction and encourage tourism Image

Client story Tourism NT builds an AI-powered chatbot to foster customer interaction and encourage tourism

Tourism NT partnered with Insight and Microsoft to build ChatNT, an AI-powered chatbot that featured Abbie Chatfield, a popular celebrity, as the Chief Sensory Officer for Summer in the NT. ChatNT used OpenAI's GPT-3.5 model via Microsoft's Azure OpenAI Service to generate natural and playful conversations with users, based on Tourism NT's website content and Chatfield's tone of voice.

Article Cabot’s partners with Microsoft and Insight to transform its customer support for DIY woodcare projects Image

Client story Cabot’s partners with Microsoft and Insight to transform its customer support for DIY woodcare projects

Cabot’s, part of DuluxGroup, has developed an innovative AI-powered chatbot prototype to provide automated, scalable customer support for DIY woodcare projects. Named the Cabot’s Project Assistant, the company built the breakthrough solution as part of Microsoft’s AI First Movers Program and in collaboration with Microsoft partner Insight Enterprises.

Article Learning in the AI era: How South Australia’s Department for Education is empowering students and teachers with AI in the classroom Image

Client story Learning in the AI era: How South Australia’s Department for Education is empowering students and teachers with AI in the classroom

Recent advances in Artificial Intelligence (AI), including the public release of generative AI services such as ChatGPT, have the potential to disrupt every industry, including Education. As a response to this, the South Australia Department for Education has harnessed the power of AI to build and trial a chatbot that has been designed specifically for teaching and learning.

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