Client story How Insight’s Strategy & Design capability effectively supported Landgate

Facts at a glance

Client industry

Public Sector

Challenge:  

Landgate, a statutory authority in Western Australia, manages land and property information. It provides accurate location data for agriculture, emergency services, and land use planning. 

The organisation has a strong community of non-technical staff or ‘citizen developers’ using Power Platform to create apps and automate tasks, improving productivity and filling system gaps. Citizen developers were grappling with issues around processes and governance due to unstructured adoption and lack of best practice guidance.

Key Solutions:

Insight conducted a Power Platform maturity assessment and developed a best practice delivery model for Landgate. They created governance frameworks, provided guidance on establishing a Power Platform Centre of Excellence, and built a knowledge exchange community through the Citizen Developers Hub.

• Maturity Assessment: Identified strengths and improvement areas via SWOT analysis.
• Strategy Alignment: Presented a strategy aligning with Landgate’s vision.
• Centre of Excellence: Established roles and responsibilities for sustainable administration.
• Citizen Developers Hub: Facilitated knowledge sharing and training opportunities.
• Technical Guidance: Optimised licensing, configuration, data sourcing, and DLP policies.

Download the full client story

Landgate has a robust Power Platform citizen developer community of non-technical staff using the technology to create apps and automations to streamline individual or team processes. These include automations of repetitive and time-consuming tasks such as printing processes and apps built for personal productivity or to address gaps in core systems.

The challenge

Citizen developers were grappling with issues around processes and governance. These challenges included:

• Unstructured adoption and development - Landgate had successfully been using Power Platform but did not have a clear delivery model. This led to citizen developers building Power Apps and Power Automate flows in sandbox and non-production environments. The unstructured approach meant apps and automations were embedded in different business areas without adequate consideration of standardisation and scalability. 

• Lack of best practice guidance -  There was no agreed-upon approach for the enterprise adoption of Power Platform at Landgate. This lack of guidance has potential implications for the overall utility and governance of the tools developed.

• Governance and controls -  Landgate’s citizen developers felt overburdened by IT processes they felt were unnecessary when building simple, personal productivity apps and automations. However, the governance team felt it needed a tighter governance structure so that more complex projects could be built in a secure and compliant way. The organisation, therefore, needed guidance on how to navigate governance for the different levels of complexity of citizen projects.

The solution

Insight’s approach to addressing Landgate’s needs was to:

• Conduct a Power Platform maturity assessment
• Develop an agreed-upon best practice delivery model
• Create governance frameworks for key stakeholders using Power Platform
• Provide guidance on building a Power Platform Centre of Excellence
• Build a knowledge exchange community through the Citizen Developers Hub.

Insight provided a detailed Power Platform Maturity Assessment for Landgate. Following this, Insight presented a robust strategy to align with Landgate’s vision.

With Insight’s advice, Landgate established a Power Platform Centre of Excellence, defining roles and responsibilities for the platform’s sustainable administration. Insight’s tailored delivery model addressed the diverse needs of Landgate’s citizen developers.

Insight also helped to build a Citizen Developers Hub within Landgate’s intranet to facilitate knowledge sharing, provide process guidance and announce training opportunities.

"The team at Insight really listened to us and helped us bring our vision to life. Their expertise structured our use of Power Platform and helped us empower our problemsolvers with a framework that safeguards our data and our business. This partnership has laid the foundations for a future where our citizen developers drive change, assured by robust governance" 

Tonya Bailey, Innovation Consultant Landgate

The result

The benefits of Insight’s new Power Platform governance framework include:

• Stronger IT governance and application lifecycle management, with a multi-level set of processes and guidance 
• Streamlined risk assessment procedures
• Enhanced administrative oversight and optimised Power Platform licensing
• Lower hosting costs through efficient automation practices

These improvements have translated into practical benefits and impacts for the teams at Landgate. Since March 2024, Landgate has seen 20 new early adopters a month start to use the tool to innovate and streamline processes. Adoption continues to increase monthly. The Citizen Developers Hub is already proving to be a hotbed of innovation, with a new idea emerging almost weekly from discussions occurring on the forum.

"Insight’s Strategy & Design capability was well equipped to support Landgate as we were able to deliver an end-to-end experience from technical and business analysis, planning, development of governance frameworks through to training and adoption. The challenging aspect was ensuring adoption was high in the community and there was a clear understanding of how the toolset could enable the broader business opportunities, and rapidly solve business challenges, all whilst ensuring appropriate governance. Insight’s strategy and design team excelled in this area by aligning product implementation with Landgate’s overall business and technical goals through a client-first approach. We defined a business-aligned action plan and supported the implementation using our Change empowerment and adoption capabilities."