Insight is pleased to offer Microsoft VL Care (the “Services”) to its Microsoft Enterprise Agreement (“EA”) clients (“Clients”) in accordance with the terms set forth in this Service Description. The terms referenced in this Service Description may not be amended or changed.

Background

Insight provides the Services to clients to support their EA with Microsoft.  The Services include solving licensing questions, licensing compliance review, CPS (Customer Price Sheet) based quoting, new license review and many more functions to ensure a Client’s maximum use of their EA.

Duration of Services

The Services will commence upon Insight’s processing of your purchase order for the relevant sku associated with your Microsoft agreement (the “Underlying Agreement”). Insight will provide the Services for a term of 12 months renewable annually.

Description of Services

The Services are consolidated around two specific support areas: (i) Enterprise Agreement (“VL CARE”) Management Services and (ii) Enterprise Agreement (“VL CARE”) Renewal Support. Insight will provide the Services as set forth in VL Care section below. The provision of the Services is governed by Insight’s terms and conditions set forth at https://au.insight.com/en_AU/help/terms-of-sale-products-and-services.html  (the “Terms”). In the event of any conflict between the Terms and this Service Description, the Service Description will prevail.

VL CARE Management Services

• Assessment and analysis of Client’s current Microsoft licensing (EA, Server Cloud Enrollment (“SCE”), Enrollment for Education Solutions (“EES”), Microsoft Product and Services Agreement (MPSA), Open Value / Open Value Subscription and Microsoft Customer Agreement (“MCA”)) using Microsoft’s portal and internal tools.
• Recommendation of solutions that align with the Client’s goals and budget during quarterly business reviews.
• Provision of advice and guidance on EA, SCE and EES licensing options, including answering Client’s licensing questions.
• Supporting Client’s annual licensing compliance through conversations to support true-up activity.
• Provision of quotes based on CPS and amendment data, as needed.
• Reconciliation of reservations, license reductions, and associated actions to Microsoft.
• Management and update of software licenses and/or reservations through Enterprise Licensing Dashboard (“ELD”); annual true-up workbook at renewal.
• Provide budgetary “as-is” renewal analysis.
• Escalate ticket on behalf of the client to help resolve issues.  Client must submit ticket first via their portal.

VL CARE Renewal Support

• Meet with Client to discuss, plan and schedule renewal conversations between Client/Microsoft/Insight.
• Help Client to create strategies to support their renewal goals/objectives.
• Review of current agreement(s) with as-is costs analysis to help Client optimise costs – budgetary workbook is provided.
• Propose planning sessions to go deeper on the Client’s activity over the last 12 months (the “T-12 Process”) to ensure an on-time renewal
  • Coordinate with Client on renewal documents including legal review, tax and other critical materials.
• Review Microsoft programs that may help Client with adoption/migration.
• Manage the processing of the renewal documents to completion.

Technical Pre-sales

• Access to Technical Engineers who can help validate potential technology use cases to meet your business needs through formalised Envisioning Sessions.
• Workshops on Security and Copilot.

Client Responsibilities

Client will assign a person who will be Insight’s main contact to support their Microsoft Investment.  This person will help arrange calls/meetings with individuals who use/support their Microsoft deployed software.

Assumptions

The VL CARE Management Services are limited to the Client’s Microsoft Licensing and will not apply to any other service, product, or offering, whether provided by Insight or by a third party.

Business Hours

Work will be performed during normal business hours (AEST), unless otherwise mutually agreed upon. Normal business hours are defined as an 8-hour day, Monday through Friday, excluding designated Insight Holidays.

Fees

Your Insight Client Executive will provide a quote based on your previous 12-month spend with Microsoft (excluding Azure).  Fees are assessed annually based on previous 12 month spend (excluding Azure).  Notwithstanding anything to the contrary in the Terms, the fees for the VL CARE Management Services are non-refundable. If Client is not satisfied with the Services, Insight will work in good faith with Client to reach a mutually acceptable remedy. If Insight and Client are unable to reach such a remedy, then Client may notify Insight of its intent not to renew the VL CARE Management Services.