Drive differentiation, competitive advantage and loyalty.

Personalised experiences proactively address customer needs and engage end users at a deeper level.

Friction-free tools empower your workforce and drive higher productivity, efficiency and employee satisfaction.

Data and connective technology give you intelligent insights to optimise your business and help you achieve more.

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Create memorable experiences.

Through Digital Innovation, our experts embrace rich data analytics coupled with deep expertise in Artificial Intelligence, IoT and Business Applications.

Leveraging our industry knowledge, intrinsic empathy and customer insights, we design and develop meaningful solutions that advance the ways customers live and work.

 2018 Insight Intelligent Technology Index cover

50% of IT professionals are concerned about improving the customer experience.

— 2018 Insight Intelligent Technology Index

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Executing a digital journey

It’s one thing to have an idea; it’s another to execute on it. Our design process turns ideas into rich and powerful business outcomes quickly and smoothly. Explore our process:

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Growth & innovation strategy

First, we focus on research and conceptualization. A detailed roadmap provides deep insight into what the end state looks like and enables long-term iterative planning. Concept validation and continuous feedback keep everything on target.

Understand the problem & create a vision.

Our research-driven approach uses strategy and design expertise to form the foundation, including a:

  • Multiyear program definition and roadmap
  • Minimum Viable Product (MVP) definition
  • Return on investment analysis
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Wireframes of multiple application designs displayed on table

Design & architecture

With a solid strategy foundation, we define, design and architect. We analyse findings and identify solutions around product engineering, operating models and technology that will meet the desired experience.

Clearly define what & how to build.

The design and architecture process incorporates many factors, including:

  • User experience, visual branding & technology
  • Operating model dependencies & alignment
  • Hardware engineering
Designed wireframes showing application concept for client
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Business woman using client application with ease in office

Build & test

We build a solution that meets your needs exactly — beautiful in both form and function and optimized for long-term use. Big data and advanced analytics will determine the success of your product and inform future updates.

Deliver & track your innovative solution.

Your product will be put through rigorous testing before it’s deployed to ensure a successful launch. This stage includes:

  • Solution development
  • Solution deployment
  • Hardware engineering
  • Detailed testing
  • Usage tracking
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Dedicated post launch team meets at table to discuss and monitor deployment

Continuous improvement and support

Adding features and optimizing functionality based on analytics and user feedback increases your solution’s long-term success. We’re ready to support you with regular updates as your business changes and technology evolves.

Keep your end users satisfied & engaged.

We’ll help you ensure continuity and a quality experience for your users with:

  • Continuous services & support
  • Advanced analytics & customer feedback
  • Testing & update implementation
  • Knowledge sharing
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2018 Microsoft Worldwide Artificial Intelligence Partner of the Year Award logo

Proud recipient of the 2018 Microsoft Worldwide Artificial Intelligence Partner of the Year Award

Microsoft honored Insight’s Digital Innovation team for our work with a major financial services provider. Together, we built an artificial intelligence conversational agent that simplifies investing access, promotes financial literacy and eases communication between the business and customers — all while protecting personal information.

Winner — Microsoft Worldwide Mobile App Development Partner of the Year Award, 2017
Winner — Microsoft Worldwide IoT Partner of the Year Award, 2016

Our case studies

Newcrest Case Study

Saving millions with industrial IoT

See how we helped Newcrest

We built the industrial IoT platform for Newcrest transferring massive amounts of sensor data into a data lake with in-memory processing capability to allow for algorithm discovery and machine learning models.

Read the case study

Perpetual Case Study

Big data driving new revenue streams

See how we helped Perpetual

We built and implemented the data warehouse and analytics platform that handles and processes over 15 years of loan data to power Perpetual's credit risk model, driving new revenue streams.

Read the case study

Make meaningful connections.

Watch how we combine data-driven insights, strong technology and deep empathy to deliver innovative solutions that differentiate your business.

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Digital innovation starts here.

Innovating is the only way to stay relevant in today’s uber-competitive market. Our unique approach and deep knowledge put you on the path to true innovation.