John Jones and Andre Liem discuss the importance of government agencies and the need for efficient and effective service delivery through personalised digital interactions. They highlight Insight's expertise in understanding government agency processes through the delivery of a seamless citizen and employee experience through a secure, scalable, and no-code solution using Dynamics 365.
The Australian public sector in 2026 faces significant challenges in keeping pace with the evolving digital expectations of citizens. These challenges are compounded by the ongoing reliance on legacy systems, the prevalence of manual processes, and increasing pressure to accelerate the pace of digital transformation. In this video, Sandra Tuohy, Services Director - Western Region at Insight ANZ provides a concise overview of three distinct, low-risk, and immediately actionable benefits of deploying a co-pilot studio application within the public sector. Her insights focus on how these applications can help government agencies address current operational hurdles, streamline workflows, and deliver better outcomes for the public.
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