The Australian public sector in 2026 faces significant challenges in keeping pace with the evolving digital expectations of citizens. These challenges are compounded by the ongoing reliance on legacy systems, the prevalence of manual processes, and increasing pressure to accelerate the pace of digital transformation. In this video, Sandra Tuohy, Services Director - Western Region provides a concise overview of three distinct, low-risk and immediately actionable benefits of deploying a Copilot Studio application within the public sector.
John Jones and Andre Liem discuss the importance of government agencies and the need for efficient and effective service delivery through personalised digital interactions. They highlight Insight's expertise in understanding government agency processes through the delivery of a seamless citizen and employee experience through a secure, scalable, and no-code solution using Dynamics 365.
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