Video Natural Language AI Voice Agent with ServiceNow
By Insight Editor / 4 Sep 2025 / Topics: Generative AI Business Applications
Go beyond chat with the ServiceNow Voice Agent powered by Copilot. This solution introduces natural language generative AI voice agents that enable human-like conversations, eliminating the need for complex menus and key-press options. The agent understands the intent of the user's request, responds with relevant questions, and can create a request directly in ServiceNow. With this solution, you can say "bye-bye" to multi-level menus and provide a more
intuitive and efficient experience for both your customers and your agents.
Key Features:
- Intuitive Natural Language Interaction: The voice agent uses natural language to understand user requests, eliminating the need for complex menus or DTMF options. It can have a human-like conversation and respond with relevant questions, making for a seamless and intuitive user experience.
- Workflow Automation and Integration: The agent can raise a generative request directly in ServiceNow, handling actions and converting natural language responses into required parameters. It integrates with Microsoft Copilot, allowing for a seamless handoff to ServiceNow's Now Assist.
- Increased Agent Productivity: By automating a significant portion ofrepetitive tasks, the solution allows human agents to focus on more complex issues. It provides an embedded telephony client with screen pop-ups that give agents contextual information and customer history, reducing average handle time.
